Texts from your listeners

Packet Studio SMS

SMS is a shared text inbox for your studios. Listeners text a keyword, and the right team sees it, answers it and runs the poll or competition from the same screen.

Numbers and keywords

Use long numbers or shortcodes. Keywords match at the start of a text, and the longest match wins. Each goes to a team, with optional days and hours, and falls back to the number's main team outside them.

On-air wording

The inbox shows what presenters read out for each keyword, with the number written as it is spoken.

Replies

Reply from the inbox and see the character and SMS count as you type. Auto-replies and opt-out confirmations come from the right number or sender name.

Polls

Live results as the votes arrive. By default each number's first vote is the one that counts.

Competitions

Entries are checked against the answer and a winner is drawn at random. Anyone already drawn is left out of later draws. Every draw is recorded, including voided ones and why.

Quiz entries and sign-ups

A keyword can be a quiz entry or a sign-up, each with its own view in the inbox.

Recurring rounds

Start a new round of a poll or competition to restart the count. Earlier rounds stay saved, and no messages are deleted.

Inbox tools

Star, hide and search messages, export to CSV, and keep a contact name and conversation history for each number. A compact view suits busy shows.

Teams

Each team sees only its own texts, updated live. Admins see everything. Staff sign in with their Packet Studio account, with light and dark themes.

Opt-outs and privacy

STOP and START are handled for you. A contact can be erased completely, and old messages can be cleaned up.